Troubleshooting

Solutions for common issues.

Connection issues

The Ehfina connector isn't showing up

  • ChatGPT: Ensure you're using a current version of ChatGPT. The Ehfina connector may not yet be available in the directory — it is currently being prepared for public availability.
  • Claude: Verify you've added the custom MCP connector with the correct endpoint: https://api.ehfina.com/mcp

Ehfina stops responding mid-conversation

  • Check your internet connection
  • Try refreshing the page
  • If the issue persists, the Ehfina service may be temporarily unavailable — try again in a few minutes

After a tool list change, the connector doesn't pick up new tools

  • ChatGPT: Manually refresh the connector in the connectors settings
  • Claude: Disconnect and reconnect the connector — Claude does not automatically refresh the tool list

Authentication issues

I can't sign in during authorization

  • Verify you're using the correct email address for your Ehfina account
  • Try the password reset option on the Ehfina sign-in page
  • Make sure you're on the official Ehfina authorization page (URL should be at auth.ehfina.com)
  • If problems persist, contact support@ehfina.com

The authorization page looks different than expected

The official Ehfina authorization page is hosted at auth.ehfina.com. If you're seeing a different URL, do not enter your credentials. Contact us at security@ehfina.com.

Recommendation issues

Recommendations seem generic

  • Check that your Ehfina profile is connected — ask your assistant "show me my taste profile"
  • Make sure you've recorded enough preferences. The more data in your profile, the better the recommendations.
  • Be specific in your requests — "find somewhere with bold, spice-forward flavors" is more useful than "find me a restaurant"

Recommendations don't match my preferences

  • Recommendations are AI-synthesized — they may vary based on phrasing and context
  • Check your taste profile for accuracy and update any outdated preferences
  • Record feedback on recommendations you receive so your profile improves over time

Data issues

My data seems incomplete

  • Only data you explicitly share through tool calls is stored in Ehfina — your chat history is not automatically imported
  • Make sure you're recording experiences and preferences as you go

I think someone else can see my data

Your data is private by default. The only people who can see it are those you've explicitly invited into a sharing group. If you believe there's been unauthorized access, contact security@ehfina.com immediately.

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